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Secured file folder isolated on a white background.

Our commitment

1800 CLEANING is committed to preserving your privacy. This Privacy Statement reflects our commitment to you and sets out our policies in relation to collection and handling of personal information.

Information we collect from you

We collect personal information about our customers including contact information, credit card details, inbound call records and any other personal information required to provide our services. We do not collect sensitive information such as your race, religion, beliefs or sexual preference except where you have consented or where we are permitted or required by law to do so.

We use a feature of your browser called a ‘cookie’ to assign a user ID. A cookie is a small piece of data that is sent to your browser from the site you are visiting and stored on your computer’s hard drive. Cookies are very common and completely normal throughout the Internet. Cookies do not harm your computer nor can they access information stored on your computer. The main purpose of cookies is to maintain your customised settings on a site. You are always free to decline our cookies if your browser permits, although in that case you may not be able to gain access to all the content and facilities of our site.

What happens if you choose not to provide the information?

You do not have to give us your personal information. However, if you choose not to, we are unable to provide you with our services.

Information we collect from third parties

You do not have to give us your personal information. However, if you choose not to, we are unable to provide you with our services.

Use of personal information

We use your personal information to identify you so that we can provide services to you; to administer our provisions of services (such as sending you bills and collecting amounts owed); for billing and credit control purposes; to improve the services we provide to you and to inform you about any improvements or changes in services; to market other services that we or third parties offer; and to comply with our legal obligations.

Disclosure of personal information

We will generally not disclose personal information we collect about you to any third parties without your prior consent. Similarly, we will not sell any information we collect about you. However, we may disclose personal information about you (subject to confidentiality agreements where appropriate): to third parties who provide services to us, such as providers of telecommunications services, billing, credit collection, help desk and support services; to credit reporting agencies; to third parties where you have given consent to the disclosure; to government, law enforcement and regulatory bodies where this is necessary for us to comply with our legal obligations or authorised by law; and to parties to whom we sell all or part of our assets or business.

Non-identifying information

We may collect (and provide to third parties) information about the way you browse our website or other information on the Internet and information about the calls made using our service. This information cannot be used to identify you or any other individual customer or visitor to our website. The information is used to collect and analyse statistics for marketing and development purposes. For example, we may use such information to make improvements to our services.

You can access and correct information

We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete and up-to-date.
You can access and correct some of the personal information (such as contact details) that we hold about you by securely logging in to our website.
If you wish to access the information we hold about you, please send an email to our privacy compliance officer (see contact details below) and we will respond to you within 30 days. A handling fee may be payable so that we can obtain the information you require. You can also request that incorrect information about you be corrected or deleted.


We take all reasonable steps to protect the security of the personal information that we hold from misuse and loss, and from unauthorised access, modification and disclosure. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
You should be aware that the Internet is not a secure environment. If you use the Internet to send us information, including your email address, it is sent at your own risk.

Updating our privacy statement

If you have any complaints about our privacy practices or would like further information please contact our Privacy Compliance Officer.

Contact details for our Privacy Compliance Officer
Address all correspondence to “Privacy Compliance Officer”:

6 Valencia Street,,
Sunnybank QLD 4109

Phone: 1800 253 264

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