FAQS

Cleaning Services

Q?Why choose 1800 CLEANING for bond cleaning?
A.

we have been doing this over and over again. So, we know what exactly is needed by your real estate agent, to fulfil their check list and successfully to get your bond money back.

Q?How do I book a bond clean or any service with you?
A.

you can book in the following ways :
Call 1800 253 264 (1800 CLEANING)
Click here to submit a online form
Email : info@1800cleaning.com.au

Q?is there any other additional cost other than quoted price?
A.

when you book over phone or mail, we quote on the average size of the property as per the market size. Unless until your property is larger than the standard size the price will not change.

Q?do you provide carpet cleaning and pest control services?
A.

Yes, we have our own experienced, licensed pest control and carpet cleaner. So, it will be easier for you to get all your bond cleaning services in one call.

Q?What if your cleaning is not up to real estate agent standard?
A.

every time we strive to do the best. If we miss out something which your real estate agent wants to be fixed, we will come back and fix it at no further cost. That will be covered by our service guarantee.

Q?what if I can’t be home during the clean? Can you still clean if I leave the key for you?
A.

yes, we can still clean if you leave the key for us somewhere safe. In this case we won’t be liable for the keys. If it is within reasonable distance we can collect it from real estate agent as well.

Q?What do I need to do before cleaners arrive?
A.

please leave the electricity on and ensure all the furniture’s are removed from the property.

Q?What if something is damaged during the clean?
A.

we are fully insured. If our cleaners break anything, we’ll fix it for you. As a policy We don’t clean any broken items or items which we believe can break.

Q?What payment methods do you have?
A.

you can pay over phone, bank transfer or can pay cash to our cleaners before the clean. For bank transfer you need to pay at least 3 days prior to the clean for the payment to clear.
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Spring/one off cleaning

Q?What is spring clean? How different it is from regular clean?
A.

spring cleans are done before property evaluation, or before a party or when someone important visiting you, pre-sale, or houses which are not cleaned regularly but needs a thorough clean once in a while. Whereas regular cleans are done at regular intervals.
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Regular Home Cleaning

Q?Are your cleaners screened?
A.

yes. All our cleaners are screened. As well they are experienced and trustworthy.

Q?Can you send same cleaner every time?
A.

yes, we try to send same cleaner every time.
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Carpet cleaning / Pest control

Q?why choose 1800 CLEANING for carpet cleaning?
A.

we have qualified and well experienced carpet cleaners, who will ensure your carpet is cleaned and restored to its original condition thus, stay new, looks good and works longer. Also, we use best of the equipment and top quality products to get better results.
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High pressure cleaning

Q?Do you do house washing, patio and drive way pressure cleaning?
A.

we have specialized high pressure cleaners to bring a new lease of life back to your driveways, patio’s, houses or any hard surfaces. Our powerful industrial pressure cleaning machines will remove the toughest of the stains and improve the looks and value of your property.

Call us today on 1800 253 264 to find how we can help to restore your property.

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